How Automation is Changing the Way Indian NBFCs Work
Discover how NBFCs are simplifying operations and improving customer experience by automating key lending processes.
6 Min read
Remember How Things Used to Be?
If you’ve ever worked in an NBFC, or even walked into one a few years ago, you’ll know what I’m talking about.
Stacks of paper on desks. People going from one department to another just to get a signature. Customers calling for updates that no one had answers to. It wasn’t chaos exactly... but it wasn’t smooth either.
Fast forward to today, and things are changing. Not overnight, but steadily. You can feel the shift. And a big part of that change is automation.
It’s not about fancy tech or flashy dashboards. It’s about making life a little easier, for the people working behind the desks, and the customers waiting on the other side.
Why NBFCs Are Rethinking the Old Way of Doing Things?
Let’s be real: NBFCs deal with a lot. Every single day, you’re processing applications, verifying documents, checking credit, tracking repayments, answering customer queries, staying on top of compliance... and doing it all while trying to grow the business.
When all of this is handled manually, it's not just tiring, it’s risky. A small error can cause a delay, a missed EMI reminder, or even a compliance issue. No one wants that.
Automation helps in the areas where we’re most stretched:
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Loan approvals go from days to minutes.
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Fewer errors because decisions are based on clear, consistent rules.
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Regulatory checks happen in the background, quietly and reliably.
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Customers get faster responses, real-time updates, and peace of mind.
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It’s not about removing the human touch. It’s about removing the mess so we can actually focus on the human part.
Where It Really Starts to Help?
You don’t have to overhaul your entire system to see results. Here’s where most NBFCs are starting to see real, meaningful improvements:
1. Customer Onboarding
Earlier, verifying someone’s identity involved chasing documents, making phone calls, and sometimes, let’s admit it, just waiting around. Now, thanks to Aadhaar and PAN integrations, the whole process can take just a few minutes. It’s smooth, quick, and customers notice.
2. Credit Checks
Not everyone has a credit score, especially younger borrowers or first-timers. But that doesn’t mean they’re a bad risk. Today, automation allows us to look at alternate data, like mobile bills, electricity payments, or transaction patterns, to make smarter lending decisions.
3. Loan Disbursals & Repayments
Once approved, funds can be sent instantly via UPI or IMPS. EMI reminders go out on time via WhatsApp or SMS. Fewer missed payments. Fewer calls. Less stress for everyone.
4. Collections
This part used to be messy. But now, with predictive tools, NBFCs can spot when someone might be at risk of default, and reach out early. It’s a more respectful, proactive way of handling collections.
What Makes VimanoTech Worth Looking at?
There are plenty of platforms out there promising digital transformation. What makes VimanoTech different? It’s simple: it doesn’t ask you to burn everything down and start over.
It’s modular, which means you can plug in what you need, when you need it. Start small, test things out, and scale up when it makes sense.
Here’s what NBFCs appreciate most:
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Automated workflows that actually work from start to finish.
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Personalized borrower journeys, not cookie-cutter experiences.
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Built-in compliance checks that run quietly in the background.
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Significant reduction in ops costs, many report up to 60% savings.
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No magic. Just solid, practical tools that do what they promise.
A Quiet Revolution, But a Powerful One
Automation in NBFCs isn’t a big bang. It’s more like a quiet revolution. You won’t always see it happening, but you’ll feel it.
You’ll feel it when your team isn’t buried in paperwork.
When your customers stop calling just to “check the status.”
When audits stop being panic-inducing.
When your disbursal time drops from days to minutes.
It’s a better way to work. And more importantly, it’s a better experience for your customers.
Final Words
Look, no one’s saying change is easy. Especially in finance, where things move slow and stakes are high. But here’s the thing, we’re not talking about a massive transformation. We’re talking about fixing the small pain points that add up every day.
If you’re an NBFC still doing everything manually, you’re not alone. But sooner or later, it becomes clear: there’s a better way.
Platforms like VimanoTech aren’t here to replace the people in your team, they’re here to help them do what they’re already doing, just faster and smarter.
And honestly? That’s something every NBFC could use right now.
